Tracking numbers are automatically sent as soon as courier service pick up the package. Please check your junk folder if you do not receive one 72 hours after placing your order.

If you haven’t received your order within 72 hours of receiving your shipping confirmation email, please contact us at hello@aureliaatelier.com / IG / FB with your name and order number, and we will look into it for you.

Our shipment sent out from Monday - Friday. Order will be process on the next working day.

2 - 3 working days to West Malaysia
5 - 7 working days to East Malaysia
7 - 14 working days to International

Yes, same day delivery is available in selected postcodes and only from Retail & Cafe @ Cheras. Place your order before 11am for same day delivery and choose "Pick up at Retail & Cafe @ Cheras".

Inform us via email / IG / FB with your order id and we will prepare it. You can assign rider to pick up your order once it's ready.

You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance. Please note that gifts will still need to go through standard import procedures, as determined by the custom laws in each designation country, and are taxable if the value of the gift is above a stated local threshold.