Shipping
MALAYSIA
At Aurelia Atelier our shipment sent out from Monday - Friday by using DHL eCommerce Asia. Order will be process on the next day and customer will be received the order within 1-3 working days (West Malaysia) / 5-7 working days (East Malaysia) / 7-14 working days (International)
When we processed your order - you will have received shipping confirmation email from Aurelia Atelier containing a DHL eCommerce Asia consignment note number.
You can track at https://ecommerceportal.dhl.com/track/
or
Ring DHL eCommerce Asia on +603 2779 2300 and provide them your consignment note number - they will then tell you the status of your shipment.
INTERNATIONAL
Shipment sent out from Monday - Friday using Aramex.
If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
FOR INTERNATIONAL SHIPPING
*Please note that each jewellery will not pack with individual gift box.
*Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
Frequently Asked Questions
Can I buy in-store?
Yes! Check out our in-house Retail & Cafe at Cheras and Retail Store.
Click here for the locations.
How do I check the status of my order?
Tracking numbers are automatically sent as soon as courier service pick up the package. Please check your junk folder if you do not receive one 72 hours after placing your order.
If you haven’t received your order within 72 hours of receiving your shipping confirmation email, please contact us at hello@aureliaatelier.com / IG / FB with your name and order number, and we will look into it for you.
How long is the delivery duration?
At Aurelia Atelier our shipment sent out from Monday – Friday.
2 - 3 working days to West Malaysia
5 - 7 working days to East Malaysia
For International Shipping, please refer here.
Do you offer same day delivery?
Yes, same day delivery is available in selected postcodes and only from Retail & Cafe @ Cheras. Place your order before 11am for same day delivery and choose "Pick up at Retail & Cafe @ Cheras".
Inform us via email / IG / FB with your order id and we will prepare it. You can assign rider to pick up your order once it's ready.
Will I be charged handling fees, duties and taxes?
You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance. Please note that gifts will still need to go through standard import procedures, as determined by the custom laws in each designation country, and are taxable if the value of the gift is above a stated local threshold.