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Free Shipping over RM120 to West Malaysia RM150 to East Malaysia RM500 to International

Shipping

MALAYSIA

At Aurelia Atelier our shipment sent out from Monday - Friday by using DHL eCommerce Asia. Order will be process on the next day and customer will be received the order within 1-3 working days (West Malaysia) / 5-7 working days (East Malaysia) / 7-14 working days (International)

When we processed your order - you will have received shipping confirmation email from Aurelia Atelier containing a DHL eCommerce Asia consignment note number.

You can track at https://ecommerceportal.dhl.com/track/

or

Ring DHL eCommerce Asia on +603 2779 2300  and provide them your consignment note number - they will then tell you the status of your shipment.

INTERNATIONAL

Shipment sent out from Monday - Friday using Aramex.

If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

 

WITHIN MALAYSIA

West Malaysia RM8.00 FREE SHIPPING over RM120
East Malaysia RM12.00 FREE SHIPPING over RM150

 

FOR INTERNATIONAL SHIPPING

*Please note that each jewellery will not pack with individual gift box.

ASIA PASIFIC

Singapore RM35.00
FREE SHIPPING over RM300
Australia RM95.00
FREE SHIPPING over RM800
Hong Kong RM65.00
FREE SHIPPING over RM500
Macau RM65.00
FREE SHIPPING over RM500
China RM95.00
FREE SHIPPING over RM800
Indonesia RM95.00
FREE SHIPPING over RM800
Brunei RM65.00
FREE SHIPPING over RM500
Japan RM95.00
FREE SHIPPING over RM800
South Korea RM95.00
FREE SHIPPING over RM800
New Zealand RM95.00
FREE SHIPPING over RM800
Philippines RM150.00
FREE SHIPPING over RM1000
Taiwan RM95.00
FREE SHIPPING over RM800
Thailand RM95.00
FREE SHIPPING over RM500


 

EUROPE

Czech Republic
RM150.00
FREE SHIPPING over RM1000
Finland
RM150.00
FREE SHIPPING over RM1000
France
RM150.00
FREE SHIPPING over RM1000
Germany
RM150.00
FREE SHIPPING over RM1000
Italy
RM150.00
FREE SHIPPING over RM1000
Netherlands
RM150.00
FREE SHIPPING over RM1000
Norway
RM150.00
FREE SHIPPING over RM1000
Spain
RM150.00
FREE SHIPPING over RM1000
United Kingdom
RM150.00
FREE SHIPPING over RM1000

 

AMERICAS

Canada
RM150.00
FREE SHIPPING over RM1000
United States RM150.00
FREE SHIPPING over RM1000

 

MIDDLE EAST

United Arab Emirates RM150.00
FREE SHIPPING over RM1000

 

REST OF WORLDS

Rest of ASEAN -
Please contact us
Rest of WORLDS -
Please contact us

 


*Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

Frequently Asked Questions

How do I check the status of my order?

Tracking numbers are automatically sent as soon as courier service pick up the package. Please check your junk folder if you do not receive one 72 hours after placing your order.

If you haven’t received your order within 72 hours of receiving your shipping confirmation email, please contact us at hello@aureliaatelier.com / IG / FB with your name and order number, and we will look into it for you.

How long will shipping take?

Our shipment sent out from Monday - Friday. Order will be process on the next working day.

2 - 3 working days to West Malaysia
5 - 7 working days to East Malaysia
7 - 14 working days to International

Do you offer same day delivery?

Yes, same day delivery is available in selected postcodes and only from Retail & Cafe @ Cheras. Place your order before 11am for same day delivery and choose "Pick up at Retail & Cafe @ Cheras".

Inform us via email / IG / FB with your order id and we will prepare it. You can assign rider to pick up your order once it's ready.

Will I be charged handling fees, duties and taxes?

You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance. Please note that gifts will still need to go through standard import procedures, as determined by the custom laws in each designation country, and are taxable if the value of the gift is above a stated local threshold.

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