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Warranty

Jewellery Warranty & Repair
Aurelia Atelier will repair the jewellery within 12 months after the date of purchase. We provide free gemstone settler services if you may provide the fallen gemstones or we have the additional gemstones. If not, fees might be charged based on the material.

Common jewellery issues that would not covered under the warranty : 

  • Improper care, or damage resulting from misuse.
  • Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  • Bent, dent and damage was caused by neglect, accident, alteration, or other factors not due to defects in the workmanship or materials.

Repair
Please note, because all our items are handmade with specially selected stones, we cannot guarantee that we will be able to repair your item(s). 

Please allow 7-10 working days from the date the item(s) is received at our studio for your repair to be completed.

The cost of the return parcel & delivery will be borne by the you. 

 

Return Location 
Aurelia Atelier
19 Jalan 1/119 Taman Bukit Hijau Cheras 56000 Kuala Lumpur

Please contact us via Email / IG / FB for the repairs and enquiries :
Email : hello@aureliaatelier.com
IG : aureliaatelier
FB : facebook.com/AureliaAtelier

You have to include the following details :

  • Order no : 
  • Contact no :
  • A brief description of the item and the problem :

Frequently Asked Questions

If my jewellery gemstone drop, can it be repair?

We provide free gemstone settler services if you may provide the fallen gemstones or we have the additional gemstones. If not, fees might be charged based on the material within 12 months.

Can I drop my repair product at retail store?

Yes, you can drop your repair product at our store. You can come back to pick up once it's ready.

Please allow 7-10 working days from the date the product is received at our studio for your repair to be completed.

Do I have to pay for the shipping fees of repair product?

The cost of the return parcel & delivery will be borne by the you. 

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