Returns & Exchanges
At Aurelia Atelier, we sell quality jewellery and strive to give our customers 100% satisfaction. All our jewellery is exclusively designed and made in Korea. Our jewellery pieces have been lovingly crafted and many of the components are put together by hand.
We apologies if the item you received is unsatisfactory product;
- Defective item
- Wrong item
We will accept returns & exchanges within 7 days period.
- Returns must be sent back within 7 days upon from the day you received your order and has informed to our teams. (We'll not allow any exchange if you fail to return the item(s) within the stipulated time)
- Item(s) cannot be worn or damages and it must be returned with tag still attached. Item(s) must arrive in the original packaging provided.
Kindly note that returns or exchanges are NOT ALLOWED in the circumstances outlined below:
- Earrings due to hygiene purposes except faulty / defective.
- Sales / Clearance item(s)
- Dissatisfaction such as the jewellery doesn't look good on you (too small, too big, too short, too long etc).
- Material and Quality Issues are NOT considered defects and are subjective.
- Defect does NOT include removable dirt.
- Bent / Dent 925 sterling silver post (needle). Due to the nature of the 925 sterling silver for earring posts, it is normal that it may get slightly bent. Rest assured that your jewellery are not damaged or defect. Please gently push the post back into its original spot to re-align the earring post.
We reserved to right to reject any return item(s) if does not meet the conditions.
If your exchange item is out of stock, you will be refunded the same amount in form of Store Credit
Refund would only be done in form of Store Credit, strictly no cash refund is allowed.
- Item(s) only be returned in exchange for same value Store Credit with 60 days from the date of issue. Store Credit can only be used once, not applicable with any other discount code.
You are responsible for the shipping cost of the returned item(s) except for defective item and tracking number has to inform to our Customer Service.
- You are responsible for the returned item(s) until it reaches us and kindly retain the proof of mailing.
You have to include the following details :
- Order no :
- Contact no :
- Product to return or exchange with photo :
19 Jalan 1/119 Taman Bukit Hijau Cheras 56000 Kuala Lumpur
Frequently Asked Questions
Can I return my product?
We apologies if the item you received is unsatisfactory product such as defective or wrong item. We will accept returns within 7 days period.
How do I proceed for a return / exchange?
Please contact our Customer Service within 7 days upon from the day you received your order and we will be happy to assist!
Do I have to pay for the shipping fees of return orders?
You are responsible for the shipping cost of the returned item(s) except for defective / wrong item and tracking number has to inform to our Customer Service.