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Warranty

Jewellery Warranty & Repair
Aurelia Atelier will repair the jewellery within 12 months after the date of purchase. We provide free gemstone settler services if you may provide the fallen gemstones or we have the additional gemstones. If not, fees might be charged based on the material.

Common jewellery issues that would NOT COVERED under the warranty : 

  • Lost items
  • Improper use, or storage of your item.
  • Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  • Bent, dent and damage was caused by neglect, accident, alteration, storage of item or other factors not due to defects in the workmanship or materials. Damage such as broken part and split earrings post are not covered.

Repair
Please note, because all our items are handmade with specially selected stones, we cannot guarantee that we will be able to repair your item(s). 

Please allow 7-10 working days from the date the item(s) is received at our studio for your repair to be completed.

The cost of the return parcel & delivery will be borne by the you. 

Please contact us via Email / IG / FB for the repairs and enquiries :

Email : hello@aureliaatelier.com

WhatsApp: +6012 256 8443

You have to include the following details :

  • Order no : 
  • Contact no :
  • Product to repair with photo :

Return Location 
Aurelia Atelier
19 Jalan 1/119 Taman Bukit Hijau Cheras 56000 Kuala Lumpur

Frequently Asked Questions

If my jewellery gemstone drop, can it be repair?

We provide free gemstone settler services if you may provide the fallen gemstones or we have the additional gemstones. If not, fees might be charged based on the material within 12 months.

If my jewellery broken, can it be repair?

Please contact us via Email / WhatsApp / IG / FB with the product photo. We cannot guarantee that we will be able to repair your item.

This warranty does NOT COVER damage caused by neglect, accident, alteration, storage of item or other factors not due to defects in the workmanship or materials. Damage such as broken part and split earrings post are NOT COVERED.

Can I drop my repair product at retail store?

Yes, you can drop your repair product at our store. You can come back to pick up once it's ready.

Please allow 7-10 working days from the date the product is received at our studio for your repair to be completed.

Do I have to pay for the shipping fees of repair product?

The cost of the return parcel & delivery will be borne by the you.