Jewellery Warranty & Repair

Aurelia Atelier offers complimentary jewellery repair services within 12 months from the date of purchase. This includes:

• Gemstone resetting (if you provide the fallen stone or if we have suitable replacements)
• Repairable broken chains

If replacement materials are unavailable or additional work is required, fees may apply depending on the materials and complexity of the repair.


Common jewellery issues that are NOT covered under the warranty:

• Lost items
• Improper use or storage of your item
• Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing
• Bent, dented, or damaged items due to neglect, accident, alteration, improper storage, or other factors not related to manufacturing defects
• Damage such as broken parts or split earring posts
• Natural pearls and freshwater pearls: Due to their delicate surface and organic nature, pearls are not covered under our warranty. We recommend gentle handling and avoiding exposure to moisture, cosmetics, and perfumes.
  

We reserve the right to void the warranty on item(s) showing signs of modification, abuse, or damage beyond 'normal wear,' as determined by our jewelry professionals.

Repair

Please note that because all our items are handmade with specially selected stones, we cannot guarantee that we will be able to repair every piece.

Please allow 7–10 working days from the date the item is received at our studio for your repair to be completed.

The cost of return postage and re-delivery will be borne by the customer.

You have to include the following details :

• Order no : 
• Contact no :
• Product to repair with photo :
  
  

Return Location 
Aurelia Atelier
19 Jalan 1/119 Taman Bukit Hijau Cheras 56000 Kuala Lumpur