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Warranty

Jewellery Warranty & Repair

All of our jewellery is manufactured using the highest quality materials and is inspected prior to shipment. Aurelia Atelier will repair the jewellery within 12 months after the date of purchase.

Common jewellery issues that would not covered under the warranty : 

  • Improper care, or damage resulting from misuse.
  • Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  • Bent, dent and damage was caused by neglect, accident, alteration, or other factors not due to defects in the workmanship or materials.

Repair
Please note, because all our items are handmade with specially selected stones, we cannot guarantee that we will be able to repair your item(s). 

Please allow 7-10 working days from the date the item(s) is received at our studio for your repair to be completed.

You will be charged for the return shipping cost.

 

Return Location 
Aurelia Atelier
19 Jalan 1/119 Taman Bukit Hijau Cheras 56000 Kuala Lumpur

Please contact us via Email / IG / FB for the repairs and enquiries :
Email : hello@aureliaatelier.com
IG : aureliaatelier
FB : facebook.com/AureliaAtelier

You have to include the following details :

  • Order no : 
  • Contact no :
  • A brief description of the item and the problem :

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