Shipping
MALAYSIA
At Aurelia Atelier our shipment sent out from Monday - Friday by using DHL eCommerce Asia. Order will be process on the next day and customer will be received the order within 1-3 working days (West Malaysia) / 5-7 working days (East Malaysia) / 7-14 working days (International)
When we processed your order - you will have received shipping confirmation email from Aurelia Atelier containing a DHL eCommerce Asia consignment note number.
You can track at https://ecommerceportal.dhl.com/track/
or
Ring DHL eCommerce Asia on +603 2779 2300 and provide them your consignment note number - they will then tell you the status of your shipment.
INTERNATIONAL
Shipment sent out from Monday - Friday using Aramex / SF Express
International delivery typically takes 7 to 14 working days to arrive. Please note that there may be delays due to customs processing.
PLEASE NOTE:
- If we are unable to meet the estimated delivery date, we will not be liable for any losses, liabilities, costs, damages, charges, or expenses resulting from the delay.
- You are responsible for customs clearance, as well as any applicable duty fees, taxes, or related charges associated with your package.
- Your country may impose duties, taxes, or surcharges as your order passes through customs, in addition to handling or storage fees charged by the courier (if applicable). All charges on the parcel must be paid and borne by the recipient. If required by local authorities, the courier may contact you to provide official documents, such as tax invoices or proof of payment, to facilitate customs clearance.
- Please note that gifts are subject to standard import procedures in each destination country and may be taxable if the value exceeds the local threshold.
Frequently Asked Questions (MALAYSIA)
Can I buy in-store?
Yes! Check out our in-house Jewelry Cafe at Cheras and Retail Store.
Click here for the locations.
How do I check the status of my order?
Tracking numbers are automatically sent as soon as courier service pick up the package. Please check your junk folder if you do not receive one 72 hours after placing your order.
If you haven’t received your order within 72 hours of receiving your shipping confirmation email, please contact us at hello@aureliaatelier.com / IG / FB with your name and order number, and we will look into it for you.
How long is the delivery duration?
At Aurelia Atelier our shipment sent out from Monday – Friday.
2 - 3 working days to West Malaysia
5 - 7 working days to East Malaysia
For International Shipping, please refer here.
Do you offer same day delivery?
Yes, same day delivery is available in selected postcodes and only from Jewelry Cafe @ Cheras. Place your order before 11am for same day delivery and choose "Pick up at Jewelry Cafe @ Cheras".
Inform us via Email / Whatsapp / IG / FB with your order id and we will prepare it. You can assign rider to pick up your order once it's ready.
Frequently Asked Questions (INTERNATIONAL)
Can I cancel my order?
No cancellation is allowed after an order has been placed.
How do I check the status of my order?
Tracking numbers are automatically sent as soon as courier service pick up the package. Please check your junk folder if you do not receive one 72 hours after placing your order.
If you haven’t received your order within 72 hours of receiving your shipping confirmation email, please contact us at hello@aureliaatelier.com / IG / FB with your name and order number, and we will look into it for you.
How long is the International delivery duration?
At Aurelia Atelier, shipments are dispatched from Monday to Friday. International delivery typically takes 7 to 14 working days to arrive. Please note that there may be delays due to customs processing.
If we are unable to meet the estimated delivery date, we will not be liable for any losses, liabilities, costs, damages, charges, or expenses resulting from the delay.
Will I be charged handling fees, duty fee and taxes?
You are responsible for customs clearance, as well as any applicable duty fees, taxes, or related charges associated with your package.
Your country may impose duties, taxes, or surcharges as your order passes through customs, in addition to handling or storage fees charged by the courier (if applicable). All charges on the parcel must be paid and borne by the recipient. If required by local authorities, the courier may contact you to provide official documents, such as tax invoices or proof of payment, to facilitate customs clearance.
What happens if my parcel is returned to the sender?
If the parcel is returned to the sender after multiple delivery attempts, it may take an additional 14-30 working days to be processed and returned to us. We will reship the parcel, but you will be required to pay the shipping fee again.
Please note that no refund will be issued in such cases, especially if the return is due to an incomplete address. Kindly ensure your address is correct and complete before placing your order.
What happens if the parcel is refused?
If the recipient refuses to accept the package, it will be disposed of, and no refund will be issued. This includes cases where the refusal is due to an unwillingness to pay the applicable duty fee, taxes, or related fees associated with the package.
